Recipient Responsibility
It is the customer's responsibility to receive the package(s) on the date of delivery. In the event, the customer is not available to receive the package(s) Zippy Entertainment reserves the right to refuse any refund or reshipment. It is also the customer's responsibility to notify the recipient of all terms listed below.
In the event that your package is delivered, and something happens after it is left at the address, Zippy Entertainment does not assume responsibility for the package. All shipments are sent with a Shipper Release clause meaning that as long as the driver feels comfortable leaving the package at the delivery address, they will, without requiring a signature. This ensures that our shipments are received within a timely manner due to the perishable nature of our products.
If the recipient of a package refuses or denies delivery for any reason, this forfeits any refund that may be available. This includes but is not limited to late delivery, damaged package, spoiled goods and applies to all packages.
Delivery Times
We are able to offer estimated delivery times from our shippers as a convenience to our customers. These standard services times are not guaranteed and are provided as the average delivery time to a specific area. We ship our packages with the highest priority service levels available and are always available to provide additional shipper information that may be useful. End of day services are approximately 10:00 pm and packages delivered after that time on the scheduled delivery date would qualify for a late package claim as long as Shipping Protection is included.
Shipping Protection:
The option for shipping protection is included in all orders until removed during the checkout process. This added service covers your package if for any reason a delay is experienced while in transit with our shipping providers. Delays can be caused by the following events: Improperly sorted packages, Mechanical Malfunctions, Flight Delays, Weather, Etc. Understanding that these events are out of the control of all parties involved we offer worry-free protection which would cover in the event that the shipment is affected by any of these conditions and unable to be delivered on the scheduled delivery date. With delays caused by forces outside of the control of our shipping providers, specifically weather, packages are not normally covered, however, any order affected by this type of delay will be taken into consideration to ensure that a satisfactory resolution is provided.
Delayed Shipments
Once in the possession of the shipping provider, Zippy Entertainment can not take responsibility for any issues encountered during transit. We offer 'shipping protection' as coverage for damaged or delays at the fault of our shipping providers within the scope of normal coverage by these shipping providers. For customers who remove shipping protection from their order, a refund or reshipment due to these conditions will not be available. Delays caused by forces outside of the control of the shipping providers, i.e. weather, are not normally covered and will be at the discretion of Zippy Entertainment.
Address Validation
Zippy Entertainment will ship all products to the address submitted by the customer. If an undeliverable or incorrect address is submitted, no refund or reshipment will be issued. Shipping to a closed business will also void the customer from any refund.
Shipping Restrictions
Certain restrictions apply to orders shipping to Hawaii and Alaska. Restrictions with our shipping providers limit shipping to some areas of Alaska as they are serviced by a third part delivery system and can not be guaranteed. It is the responsibility of the purchaser to check whether or not a third-party services remote area of Alaska, and Zippy Entertainment does NOT assume responsibility for packages not delivered on the desired delivery date in the event a third-party service it used. Product restrictions apply to Hawaii in compliance with their local policies and procedures. We have a close relationship with Hawaii and will help in the process of obtaining an 'Import Permit' to allow the shipment of products. Please contact us with any questions regarding shipping restrictions to specific states.
International Shipping (Our website is setup for domestic rates and NOT International rates)
Do you ship Internationally? Yes, we do ship Internationally as long as there are no shipping restrictions. Do you know if your country has any shipping restrictions from the United States? If you are unsure, please check with your local post office or government websites. If there are no restrictions, please understand our website is setup for domestic rates and NOT International rates.
NOTE: Once you've submitted your request in United States Dollars (USD), then we will send you a separate request to pay the difference for international shipping. Once this request has been paid, we will then process and ship your product with a tracking number. If you still have any other questions, please contact Zippy Entertainment directly by clicking HERE.
Signature Requirements
All shipments are sent with NO signature required and will be left in a safe location closest to the first access point of the residence. If you would like this option, additional fees will apply. Please contact Zippy Entertainment directly by clicking HERE.
Tracking Information
After you place your order, a tracking number will be generated on the ship date by UPS or USPS and sent to you via email. This tracking number can be used to review the status of your shipment in transit; however, this tracking number will not be valid for until the shipment is picked up from our facility at 6 pm EST. If after that time you are still not able to track the package, please contact our offices to speak with a representative.
Canceling or Modifying Shipments
All orders can be canceled or modified prior to the shipment date which is usually within 2 hours after placing your order unless during the weekend or on a Federal U.S. holiday when the USPS is normally closed, the purchaser has a little longer time to cancel or modify their order. On canceled orders, purchaser will still be subject to the processing fee that already occurred when placing your order, this is beyond Zippy Entertainment controls.
We must be contacted directly in order to process any order modifications or shipping corrections, as there may be additional fees applicable. During peak periods there will be NO cancellations on the date of shipment and any exceptions outside of those times may be subject to cancellation penalties. Please contact Zippy Entertainment directly by clicking HERE.